How do I make payment? Please fill in the Order Form. You can either pay via online banking or offline bank-in (cash deposit/transfer) at Maybank or CIMB (Malaysia) branch.
Can I reserve an item? Unfortunately no, that is not in our policy. We want to be fair to our other shoppers. Shoppers who are first in confirming and making payment (upon our confirmation), will get the items!
I have sent the confirmation form and received your confirmation. Why is my item up for sale? This may be because of non-payment within the stipulated 24 hours of the confirmation email being sent. To be fair to our other shoppers, the item will be available to other shoppers who wish to buy and are able to confirm and make the payment at an earlier date.
I’m not residing in Malaysia but I’m interested to purchase. How do I go about purchasing? Kindly email us at globalshopaholics@gmail.com and provide details of your town, country and postcode. We will revert to you with the postage charges. All postage charges are to be borne by shoppers.
When will my purchases arrive? For Pos Laju, your parcel will usually arrive in 1-2 working days. For Registered Post, your parcel will usually arrive within 3-5 working days for Peninsular Malaysia, and 5-7 working days for East Malaysia.
Can I track my item? Yes you can! Once your item is packed and dispatched you will receive a confirmation email accompanied with a tracking code and link, which you will be able to track online (here) for Domestic or International to see exactly where your item is. Alternatively, you can call 1300-300-300 to enquire with your tracking number if your shopping has yet to arrive. All Pos Laju and Registered Post will require a signature upon you receiving your parcel. If no one is around, a notice will be left at your letter box to inform you that your parcel is ready to be collected at your nearest post office.
I bought the wrong item/colour/size/design. Can I refund or exchange? All purchased items after payments made are non-refundable and non-exchangeable. Please ensure you have entered the right item code & information into the Order Form before submitting. Also, you should double-check your size based on our measurements given or at our ‘Size Chart & Measurement'.
I have received your item but it has a hole / irremovable stain on it. Can I refund or exchange? Each piece of item packed and dispatched out by Global Shopaholics have passed our quality checks and thoroughly inspected. In rare occasions we may have overlooked a fault or mark. Please contact us immediately and we will do our best rectify the problem. However, refunds and exchanges are only valid within 3 days of parcel received, and if the hole is more than 5mm in diameter. Pictures of the defect item will be required if needed.
For items that are deem defected by Global Shopaholics, we will have it exchanged for the same item that is still in-stock, or a full refund to you if that particular item is out of stock. We will deliver a new piece of the item to you upon receiving the returned item without any additional charges depending on the situation, together with the reimbursement of postage fees that you paid to return the item to us. Other than the above mentioned, Global Shopaholics strictly does not entertain any forms of refunds.
What happens if I want to make changes to my order? After payment once an order is processed, you are not allowed to change your order. However, if you urgently need to change your mailing address, or inform us of any conditions that may interrupt with your parcel’s delivery to you, please contact us ASAP before your order is processed for delivery. We usually strive to ship parcels out within 24 hours after order confirmation.
